In the unlikely event a complaint needs to be made and formally recorded, we will follow a simple procedure to record, investigate and address the complaint in a professional and timely manner using our ISO 9001:2015 Quality Management System.
Complaints are reviewed at our monthly Management Review meetings by Senior Management to identify areas of improvement in procedures and staff as part of our commitment to quality as an ISO 9001:2015 Registered company.
Here’s what will happen to your complaint:
If the complaint has still not been satisfactorily resolved within 8 weeks of it being made you can then take it onto an independent review at: PRS (Property Redress Scheme), contactable at:
Property Redress Scheme, Premiere House, 1st Floor, Elstree Way, Borehamwood, WD6 1JH
Phone: 0333 321 9418